Privacy Policy

VIP Today Luxury Marketing & PR is committed to protecting and respecting your privacy.

This Privacy Policy together with our Terms and Conditions and any other documents referred to in it sets out how VIP Today Luxury Marketing & PR uses and protects any information that you provide us.

Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

By “Personal Data” we refer to information collected or held by VIP Today Luxury Marketing & PR, that identifies and relates to you as an individual.

For the purposes of the Data Protection Act 2018, the UK General Data Protection Regulation (UK GDPR), and any other applicable data protection and privacy laws and regulations (“Data Protection Legislation”), VIP Today Luxury Marketing & PR will be the ‘data controller’ and hold a registration with the Information Commissioners Officer (ICO) registration number: 2686292681

Whenever you provide personal information, we are legally obliged to use it in accordance with the laws concerning the protection of personal information. VIP Today Luxury Marketing & PR is a company incorporated and registered in England and Wales with company number whose registered office is at 182-184 High Street North, East Ham, London (Great Britain) (“VIP Today Luxury Marketing & PR”).

We may collect personal information about you, including:

  • Your full name
  • Postal address
  • Profession (and relevant professional details relating to your company)
  • Invoicing details/address
  • Information regarding your purchases
  • Supplementary information you provide us about yourself when contacting us (we will only keep what is necessary to process your order)
  • Telephone numbers (including mobile)
  • Social Media profiles, including real-time messaging platforms (WhatsApp, Telegram, etc.)

We may also collect technical information about you when you visit the Website. This information may include the Internet protocol (IP) address used to connect your computer to the Internet, your browser type and version, time zone setting, operating system and platform, browser plug-in types and version, the full URL clickstream to, through and from the Website, page response times, download errors, length of visits to certain pages, page interaction (such as scrolling, clicks and mouse-overs) and methods used to browse away from the page.

The collected information is used to provide an overview of how people are accessing and using the Website. It is not used for any additional purpose, such as to profile those who access the Website.

Cookies and Similar Technologies: We use cookies and similar technologies to help us recognize different users of the Website and to provide users with a good experience when using it. Please see our Cookies Policy for further information.

What do we do with the information we collect?

We will use your personal information for a number of purposes, including:

Each purpose for processing your information has a corresponding legal basis as follows:

  • To process order requests (legal basis: performance of contract)
  • To ensure our records are complete and accurate (legal basis: legitimate interest)
  • To undertake sales analysis and management of the business (legal basis: legitimate interest)
  • To give you information that you request from us and to improve our services (legal basis: legitimate interest)
  • To notify you about changes to our services (legal basis: performance of contract)
  • To allow us to operate the Website efficiently (legal basis: legitimate interest)
  • Any relevant troubleshooting, testing, or statistical analysis as appropriate (legal basis: legitimate interest)
  • To keep the Website secure (legal basis: compliance with legal obligations)

We may, where we have your permission, also use the information collected to:

  • Provide you with information about our services and relevant industry news via marketing emails. This my include emails in ‘newsletter’ format and also ‘inbound marketing emails with customized information and focusing on sales purposes
  • Keep you up to date with features on the Website

however, you can opt-out of any of these data uses at any time by emailing comercial@viptoday.es we will only keep your information for as long as reasonably required or as stated in the contract you have with us.

Legal Basis of Processing

We will only process your information as long as we have a relevant legal basis to do so. This may include:

To provide you with the contractual services you have requested from VIP Today Luxury Marketing & PR (performance of contract);

If you have provided us with adequate consent to process your information for other purposes (consent);

To comply with our legal obligations (compliance with legal obligations);

Or if we have a legitimate interest in processing your information, always informing you of our legitimate business interest and your right to object (legitimate interest).

For example, we may process your data based on legitimate interest for internal management purposes, or based on legal obligations for compliance with regulatory requirements.

Protecting your information

All Personal Data collected by us and stored electronically is held on a secure server in the EEA only. Where required, this information is encrypted for additional security. We use computer safeguards such as firewalls and data encryption, we enforce physical access controls to our buildings and files, and we authorize access to Personal Data only for those employees who require it to fulfill their job responsibilities. Additionally, we conduct regular audits of our security systems and train our staff in data protection practices.

In case of a data breach, we have a data breach response plan to promptly mitigate the impact and notify the relevant authorities and affected individuals in accordance with applicable laws.

Transfer of data outside of the UK and the EU

We may transfer your personal data to countries outside the UK and the EU only when adequate safeguards are in place to protect your data, such as the standard contractual clauses approved by the European Commission. We ensure that all third parties with whom we share your personal data comply with applicable data protection regulations.

For instance, we may transfer your data to the United States, where our email marketing provider is located. In such cases, we use Standard Contractual Clauses approved by the European Commission to ensure your data is protected.

 

Sharing your information with others

We may share your personal data with the following categories of third parties:

VIP Today Luxury Marketing & PR’s service providers, clients, stakeholders and business partners for order fulfillment, marketing, communications, sales, technical support, and other operational functions.

Collaborating entities and partners of VIP Today Luxury Marketing & PR for marketing (online and offline), sales (online and offline) and communication (online and offline) activities.

We ensure that these third parties comply with data protection laws through data processing agreements and other adequate safeguards.

Sharing Personal Data with Third Parties: Your personal data may be shared with collaborating entities, including partners, subcontractors, or service providers, for purposes such as order processing, marketing activities (informational and sales emails, or any kind of communication activity), technical support or any other company. These entities may be located inside or outside the UK and the EU. We ensure that appropriate safeguards, such as data processing agreements, are in place to protect your personal data when shared with these entities

Under the personal data protection regulations, you hereby authorize the personal data provided to be communicated to collaborating entities with VIP Today Luxury Marketing & PR, without VIP Today Luxury Marketing & PR being responsible once these are provided through:

Direct transfer: Your data can be transferred to collaborating entities with VIP Today Luxury Marketing & PR by email or by data storage devices.

Contact Form: By filling with your personal data and submiting (by clicking on the button of the contact form) you are accepting the text below the form and giving explicit consent to VIP Today Luxury Marketing & PR to include your data in the company Contacts file for the purpose of managing your request and providing you with a response. Your data will be kept until the request is resolved, and will not be transmitted to third parties.

Join Us Form: Your data will be included in the Human Resources file for the purpose of including you in our selection processes. Your data will be kept for the duration of the selection process and subsequently destroyed confidentially within a maximum period of 1 year. They will not be transmitted to third parties.

Examples of such collaborating entities include marketing agencies, payment processors, and logistics providers. We have data processing agreements in place with these entities to ensure compliance with data protection laws.

 

 

Marketing Communications

We will only send you marketing emails if you have explicitly consented to receive them. By opting in to receive marketing communications, you agree to receive promotional (sales) and informational emails from VIP Today Luxury Marketing & PR and also promotional (sales) and informational emails from companies collaborating with VIP Today in all business fields, including the VIP Today Luxury Marketing & PR partners. 

We provide an easy and accessible opt-out mechanism for marketing communications. You can opt out by clicking the unsubscribe link in any of our marketing emails or by contacting us at comercial@viptoday.es.

 

 

 

Disclaimer

Access to your Personal Data

You have rights in relation to any Personal Data that we hold about you. If you wish to access your Personal Data you may make a formal subject access request by contacting VIP Today Luxury Marketing & PR.

The information you request must relate to you or another person that you have authority to act on their behalf. VIP Today Luxury Marketing & PR will require a confirmation of your ID prior to providing any information about the data we hold. If you are unable to provide sufficient information to prove your ID, VIP Today Luxury Marketing & PR reserves the right to refuse your request for access to Personal Data. The rights you have in relation to the Personal Data we hold regarding you are:

You have rights in relation to any Personal Data we hold about you, including:

  • The right to rectify any inaccuracies in the information we hold;
  • The right to erasure of information in specific circumstances;
  • The right to request transfer of your information to another controller; and
  • The right to object to processing in specified circumstances. If you wish to exercise any of these rights, you can make a formal request by contacting us at comercial@viptoday.es. We will process your request within one month and will require confirmation of your identity before providing any information.

If you have provided us with consent to process your information, you always reserve the right to withdraw this consent via the method detailed in the paragraph below. We are committed to ensuring that your wishes are respected and upon notification that you wish to withdraw your consent, VIP Today Luxury Marketing & PR will immediately cease processing the information in question.

For your convenience, you can use our Data Subject Access Request (DSAR) form available on our website to submit your requests.

 

 

Data Retention

We will retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. The specific retention periods for different types of personal data may vary depending on the purpose for which the data was collected. We will securely dispose of or anonymize your personal data once it is no longer needed for the purposes for which it was collected.

Please send your request to VIP Today Luxury Marketing & PR by emailing comercial@viptoday.es. We will always process your request within one month.

Data Retention Table:

  • Order details: Retained for 7 years (legal obligation)
  • Marketing consents: Retained until consent is withdrawn
  • Recruitment data: Retained for 1 year after the selection process

 

 

Data Sharing Disclaimer

 VIP Today Luxury Marketing & PR prioritizes the protection and lawful handling of all personal data collected. However, it is imperative to understand that the sharing of personal data with external entities, as outlined in our Privacy Policy, entails inherent risks beyond our direct control.

By providing your personal data to VIP Today Luxury Marketing & PR, you acknowledge and expressly consent to the potential sharing of this data with collaborating entities for specific purposes delineated in our Privacy Policy. While VIP Today Luxury Marketing & PR undertakes reasonable measures to ensure the compliance of these entities with pertinent data protection laws and regulations, we cannot assume liability for their actions or the manner in which they handle your personal data.

Each collaborating entity operates autonomously, and VIP Today Luxury Marketing & PR does not exercise direct oversight over their data processing practices. Therefore, it is incumbent upon you to review the privacy policies and procedures of any external entity with whom your personal data may be shared.

 VIP Today Luxury Marketing & PR explicitly disclaims any responsibility for the misuse, loss, or unauthorised access to personal data by collaborating entities. By providing your consent for data sharing, you agree to indemnify and hold VIP Today Luxury Marketing & PR harmless from any claims, damages, or losses arising from such actions or omissions of external entities.

In the event of any concerns or inquiries regarding the sharing of your personal data with external entities, we encourage you to contact us at comercial@viptoday.es before granting your consent.

Your continued utilisation of our services and provision of personal data to VIP Today Luxury Marketing & PR signifies your acknowledgment, understanding, and full acceptance of the terms outlined in this Data Sharing Disclaimer.

Collaborating entities include, but are not limited to, marketing partners, service providers, and contractors. Each entity is contractually obligated to adhere to data protection regulations and to implement appropriate safeguards for your personal data.

 

 

Changes to this Privacy Policy

We may change this Privacy Notice at any time to ensure it always accurately reflects the way we collect, use and safeguard your Personal Information. For example, in case of significant changes to our data processing activities, we will send an email notification to all our current clients explaining the changes and how they may affect you.

 

Please check this notice from time to time to ensure you are aware of any updates we may have made to our Personal Data handling practices. The date of the changes will be listed in the ‘Last updated’ section below. We will notify all of our current clients of any updates to this notice via email and we will post the relevant announcement on our website homepage.

 

We recommend that you print a copy of this page for your reference.

 

Cookies

 

This Website uses cookies to help us recognise different users of the Website and to provide users with a good experience when using it. Please see our Cookies Policy for further information. We use different types of cookies, including session cookies, persistent cookies, and third-party cookies, to enhance your experience on our website. For more details, please see our Cookies Policy.

How can you make a complaint?

Please note that if you are not satisfied with the processing of your personal data as set out in this Privacy Policy, please contact comercial@viptoday.es

If you are not satisfied with our handling of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at https://ico.org.uk/.

 

 

Contacting us

Please contact us at comercial@viptoday.es if you have any questions, comments or requests regarding this Privacy Policy. We strive to respond to all requests within one month, as required by law. Our data protection officer can be reached at comercial@viptoday.es for any urgent inquiries